What is JEMPO?
JEMPO is a table QR ordering system for stores that supports ordering, staff calls, multilingual QR menus, and owner app management without kiosks or call bells.
FAQ
JEMPO FAQ
Common questions about setup, pricing, functions, and operation.
Before adoption
Do customers need to install an app?
No. Customers scan the table QR code and use a mobile web page to view menus, order, or call staff.
Do I need kiosks?
No. You can start by placing QR codes on tables instead of installing dedicated devices.
Do I need separate call bells?
No. Customers write their request before calling staff, so staff can understand the reason before moving.
Is electrical work required?
No. JEMPO is designed around table QR codes, so no table device wiring or call bell construction is required.
Can JEMPO be customized for franchises or brands?
Yes. JEMPO can be discussed as a Business implementation with brand colors, screen tone, menu structure, and operation flow customized around the brand.
Pricing and subscription
What is included for free?
QR ordering, staff calls, menu management, multilingual menus, QR management, music, analytics, and in-app AI report viewing are free.
How much is Pro?
Pro is planned as an in-app subscription at US$4.99 per month.
What does Pro include?
Pro includes AI report PDF download, report sharing, and cloud backup.
Where is the subscription managed?
Subscriptions are managed through App Store or Google Play accounts.
Operation settings
Can I use menu-board-only mode?
Yes. If QR ordering and staff calls are both off, the customer screen becomes a QR menu board without ordering.
Are table QR codes generated automatically?
Yes. Enter the table count when creating a store, then manage QR codes by table.
Why are operating hours required?
Operating hours control order availability and daily AI report timing. Reports need a clear business-day boundary.
How are order statuses managed?
The launch flow uses three statuses: accepted, preparing, and done.
How are staff calls checked?
The owner app shows the table number and request text together so staff can act without asking again.
Menus and languages
How many languages are supported?
Menu translation and customer ordering are prepared around 14 languages for global operation.
Is menu translation automatic?
Translations are generated when menus are created, and only changed fields should be retranslated on edit.
Can translations be edited manually?
Yes. Owners should be able to review and edit translated names and descriptions by language.
Reports and backup
When are AI reports generated?
Daily reports are generated after business closes, and weekly and monthly reports are generated by period.
Are reports stored statically?
Yes. Reports should preserve the content generated at that time so past reports do not change when source orders change later.
Is PDF download free?
PDF download and sharing are Pro features. Free stores can view reports inside the app.
What is cloud backup?
Cloud backup is a Pro feature for preserving important operation data for device changes or reinstall situations.